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Privacy Policy

To read about our Website Terms Conditions, click here.

Living Soul 2015 Limited trading as eKo is committed to protecting your personal information. This Privacy Policy sets out what information we collect and how we handle that information. Our websites and other applications and properties include, our mobile and social media applications and any related website, application or other digital property which is operated by us.

You are allowing us to collect, use, and disclose your personal information in accordance with this Privacy Policy and also to the extent not prohibited by applicable privacy legislation.

Information we Collect and Use

We may collect and use the following information:

  • Usage Data, including:
    • Information about your use of our website, including statistical data about your visit e.g. the date and time of your visit, links you have clicked on, pages you have visited, the number of times you have visited, the advertising you could see while on the website, the path you used through our websites and the path you used to get to our website.
    • Information about how you access our website, including the type of device you use to access our websites, your location, your domain name and IP address, your internet browser software and operating system and platform.
  • Personal Data about you that you submit to us, e.g. your email address, name, date of birth, age, address, and other information that you have provided to us through your use of our website or otherwise.

Such information may be collected by us when you use the website or through third-party technology (e.g. Google and Facebook).

Collection, Use, and Disclosure

We may collect, hold, use and disclose your personal information. This includes personal information you have provided us, or that we obtain from third-parties. It includes:

  • To conduct market, product or sales research, data processing and statistical analysis, and business improvement analysis.
  • To gather information on your preferences, so that we can improve our products and identify products or promotions that may be of interest to you.
  • To send you promotions and other material we think you may be interested in.
  • To carry out aggregated statistical data analysis or market research.
  • To measure the effectiveness of and to improve the relevance of internet advertising and promotional emails.
  • To combine collected information about you, or that third-parties collect from you so that we can provide you with an improved online experience, improve our products and services and identify suitable promotions or offers you may be interested in.
  • To ensure our website is safe and secure.
  • To conduct and develop our business.

Except as described in this Privacy Policy, we will not:

  • Disclose Usage Data to any third-party that identifies you individually; or
  • Disclose Personal Data to any third-party without your permission, unless required or permitted by law.

Who May we Disclose to?

We may disclose your Usage Data and Personal Data to:

  • Third-party data processing agents to assist us in providing products to you;
  • Third-party organizations for the purpose of conducting market research or business analysis for us;
  • Our third-party services providers, including marketing and advertising companies, data processing companies and data analysis companies, to conduct sales, marketing and advertising research and analysis for any of the purposes set out in this Privacy Policy; and
  • Other third parties as required or permitted by law.


Your Person Data is secure on our website and any associated computer systems. We cannot guarantee that your Personal Data is safe from unauthorised access or use as the Internet is an open network. Usage Data and Personal Data may be kept on computer systems operated by third-parties. We will take reasonable precautions against unauthorised access and disclosure by those third-parties.

Where we disclose your Personal Data to a third-party in accordance with this Privacy Policy, their use and maintenance of your Personal Data is outside our control and we accept no responsibility or liability for such third-party use.

Personal Data Belongs to you

Your Personal Data remains yours. You may request access to, or the correction or deletion of, your Personal Data that is held by us by using the contact details set out at the end of this Privacy Policy and we will provide access to, delete it or correct it in accordance with our obligations under the applicable privacy legislation.


Our websites may use cookies, which may be either set by us or set by third-parties. Cookies are small text files that are placed on your computer or other devices when you use a website. Cookies may be used to collect information about your use of our websites, keep your Personal Data up to date, identify you if you return to the website, remember information about your preferences on our websites and your online activity. Use of cookies may, for example, be used to tailor the advertising that you receive in the future. Some types of cookies are not automatically deleted when you stop browsing but must be manually deleted if you want to remove them.

The cookies and other similar technology we use help us to operate our websites efficiently, assess and improve our marketing initiatives, learn about customer preferences, market our products to you and measure and collect data of the activity happening through the websites.


If you agree, you will receive emails and other promotions relating to eKo. You may opt out of receiving these emails or promotions at any time. You can do this by unsubscribing.


This Privacy Policy may be updated from time to time. The current version will be posted on our websites and applies to your use of our websites and our use of your Personal Data.

Our website may contain links to third-party websites. These third party websites may have different privacy policies and security measures. We are not responsible for the privacy practices or content of third-party websites.

Your use of our website is governed by our Terms and Conditions of use. Please read these carefully, as you agree to them by your use of this website.

Contacting us About Privacy

If you wish to contact us about your privacy, including requesting corrections to your Personal Data, you can email us at